Create an Account or Sign in Email Password First Name Last Name Nickname Have you learned Chinese before? ----YesNo What is your current level? ----Complete beginnerBeginner (basic words & phrases)Elementary (simple sentences)Intermediate (basic conversations)Upper IntermediateAdvancedNot sure Which system have you studied? ----Traditional ChineseSimplified Chinese (Mainland China)Not sure Additional information (optional) Please share any relevant details, such as textbooks you’ve used, exams you’ve taken, or your learning goals. By creating an account you are agreeing to the Terms of Service and Privacy Policy. Terms of Service × Privacy Policy Last Updated: August 21, 2026 ShuoHao Chinese (“ShuoHao”, “we”, “us”, or “our”) is operated by 好好生活文教顧問有限公司 (ShuoHao Edu. Consulting Co., Ltd.), Taiwan Business Administration Number 90516268. We respect the privacy of our students, teachers, and website users. This Privacy Policy explains what personal information we collect, how we use and protect it, when it may be shared, and the choices available to you when using the ShuoHao website and services. By using our website or services, you acknowledge the practices described in this Privacy Policy. 1. Information We Collect We may collect information that you provide directly to us when you create an account, book or purchase a service, communicate with us, or otherwise use ShuoHao. This information may include: First and last name Email address Account login information Nickname Chinese learning experience Current Chinese language level Chinese writing system previously studied Learning goals and preferences Information about textbooks previously used or examinations taken Lesson and booking information Communications with ShuoHao or teachers Other information that you voluntarily provide through your account or our services We only collect information that is reasonably necessary to operate our services and provide an appropriate learning experience. 2. How We Use Personal Information We may use personal information to: Create and manage user accounts Provide Chinese language courses and educational services Process and manage lesson bookings Match students with appropriate teachers Help teachers prepare for and provide lessons Personalize learning based on a student’s level, experience, and goals Communicate important information about accounts, bookings, lessons, purchases, or our services Provide customer support Maintain the security and proper operation of our website Understand how our website and services are used Improve our website, courses, and educational services Comply with applicable legal and regulatory requirements We currently use email for account, booking, customer-support, and service-related communications. We do not use account registration information to send promotional or marketing emails. 3. Payments Payments for ShuoHao services are processed through third-party payment service providers. ShuoHao does not store customers’ full credit or debit card details. When you make a payment, certain information may be provided directly to the applicable payment provider so that the transaction can be processed. The payment provider processes this information according to its own privacy and security practices. We may retain information relating to a transaction, such as the service purchased, payment status, transaction reference, date, and amount, where necessary for account administration, accounting, customer support, and legal obligations. 4. Teachers and Student Information Teachers providing services through ShuoHao may have access to information that students provide through the ShuoHao registration and learning process where that information is necessary to provide lessons. This may include information such as a student’s name, Chinese level, previous learning experience, learning goals, and other relevant information submitted during registration. Teachers are expected to use this information only for purposes connected with providing ShuoHao educational services and not for unrelated purposes. 5. Google Calendar Integration for Teachers ShuoHao teachers may choose to connect their Google Calendar to ShuoHao to help them keep track of lessons booked through the ShuoHao platform. When this feature is authorized, ShuoHao uses the Google connection only for the purpose of providing ShuoHao lesson and scheduling information to the teacher’s connected Google Calendar. ShuoHao does not use this integration to read, retrieve, collect, or analyze a teacher’s existing personal Google Calendar events. The integration is not used to collect information about a teacher’s personal appointments, activities, contacts, or other calendar events unrelated to ShuoHao. Information provided through the integration is used only as necessary to provide the calendar and scheduling functionality requested by the teacher. ShuoHao does not sell Google user data or use Google user data for advertising, profiling, or unrelated marketing purposes. ShuoHao’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements. Teachers may choose not to connect their Google Calendar. Where the connection has been authorized, teachers may revoke ShuoHao’s Google access through their Google account permissions. 6. Google Analytics and Website Usage Information We use Google Analytics to help us understand how visitors interact with the ShuoHao website. Google Analytics may collect information such as: Pages visited Approximate location Browser and device information Referral source Time spent on pages General website interaction and usage information We use this information to understand website performance, identify problems, and improve our website and services. 7. Cookies ShuoHao uses cookies and similar technologies to operate and improve the website. Cookies may be used for purposes such as: Keeping users signed into their accounts Remembering website preferences Supporting website functionality Maintaining website security Understanding website usage and performance Supporting analytics services Users may be able to control or delete cookies through their browser settings. Disabling certain cookies may affect the functionality of parts of the website. 8. Third-Party Services To operate ShuoHao, we may use trusted third-party service providers. These may include services used for: Payment processing Website analytics, including Google Analytics Email delivery Online lessons and video communication, including Zoom Website hosting and technical infrastructure Calendar integration Website security and maintenance These providers may process limited personal information where necessary to provide their services. We do not sell personal information to third parties. Third-party services may also have their own privacy policies governing information that they process directly. 9. Zoom and Online Lessons ShuoHao may use Zoom to provide online lessons. When participating in an online lesson, certain information may be processed by Zoom as necessary to provide the video communication service. This may include information such as a display name, device or connection information, and audio or video transmitted during the lesson. Zoom processes information according to its own privacy practices. 10. Children ShuoHao’s services are primarily designed and marketed for adults. However, a parent, guardian, or other responsible adult may create and manage an account and arrange educational services on behalf of a child. Where information about a child is provided to us by an adult, we use that information only as reasonably necessary to provide the requested educational services, manage lessons, communicate with the responsible adult, and operate the child’s learning account. Parents or guardians may contact us if they have questions or wish to request deletion of personal information relating to a child for whom they manage an account. 11. Data Security We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Users are responsible for keeping their account passwords and login information confidential. 12. Data Retention We retain personal information only for as long as reasonably necessary to provide our services, maintain accounts and business records, resolve disputes, comply with legal and accounting obligations, and protect the security and integrity of our services. The appropriate retention period may vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete or anonymize it, subject to any applicable legal requirements. 13. Account and Data Deletion Users currently cannot directly delete their ShuoHao account through the website. If you would like to request deletion of your account or personal information, please contact us at: [email protected] We will process reasonable deletion requests subject to any information that we are required or permitted to retain for legal, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes. Teachers who wish to stop using the Google Calendar integration may also revoke ShuoHao’s access through their Google account permissions. 14. International Users ShuoHao is operated by a company based in Taiwan and provides online educational services to users in different countries. If you access ShuoHao from outside Taiwan, your information may be processed in Taiwan or in other locations where our service providers operate. By using our services, you understand that personal information may be processed outside your country of residence, subject to applicable data protection requirements. 15. Your Privacy Choices and Rights Depending on your location and applicable law, you may have rights relating to your personal information, which may include requesting: Access to personal information we hold about you Correction of inaccurate or incomplete information Deletion of personal information Information about how your personal information is being used Withdrawal of consent where processing is based on consent To make a privacy-related request, please contact us at [email protected]. We may need to verify your identity before processing certain requests. 16. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations, or privacy practices. When we make changes, we will update the “Last Updated” date at the top of this page. If we materially change how we access or use Google user data or other personal information, we will update this Privacy Policy and provide any additional notice or consent required by applicable policies or law. 17. Contact Us If you have questions about this Privacy Policy, our use of personal information, or would like to make a privacy or account deletion request, please contact: 好好生活文教顧問有限公司 ShuoHao Edu. Consulting Co., Ltd. Taiwan Business Administration Number: 90516268 Email: [email protected] Website: shuohaochinese.com ×
