FAQ

We understand that unexpected situations arise, and you may not always be able to attend a scheduled session. To accommodate this, each course includes a set number of rescheduling tickets.
To use a rescheduling ticket:

• Notify us of the class you cannot attend and the new date you’d like to reschedule.
• Requests must be made at least 24 hours before the scheduled class time.
• If you contact us within 24 hours of the class, the absence will be categorized as “sick/sudden leave” (see below).

Please note that rescheduled classes may be taught by a different teacher, depending on availability.

Each course comes with a set number of rescheduling tickets:

• 10-hour course → 1 ticket
• 25-hour course → 3 tickets
• 50-hour course → 7 tickets
• 100-hour course → 15 tickets

If you are unable to attend a class at the last minute due to illness or an emergency, please notify us as soon as possible. If we do not receive a notification, the scheduled time will be deducted from your course hours.

In such cases, your teacher will provide a recorded lesson covering:

• Key points and explanations
• Topics and content from the missed class

The recording will be uploaded to your course information area on our website and will remain accessible for the duration of your course.
Please note that recorded lessons may be shorter than the full class and will not include live teacher-student interaction. However, they will cover all essential material to help you stay on track.

If you have a preference for a male or female teacher, you can indicate this during the booking process, and we will do our best to accommodate your request.
Teachers are assigned based on availability, but if you have previously taken a course and would like to book the same teacher again, please contact us via email. We will check if they have any suitable time slots available.

Each course must be completed within the following timeframes:

• 10-hour course → 3 months
• 25-hour course → 6 months
• 50-hour course → 1 year
• 100-hour course → 2 years

These timeframes offer flexibility while ensuring a consistent learning experience.

All of our teachers are qualified, experienced, and native Chinese speakers. However, if you are not satisfied with your teacher, please contact our support team. We will review your concerns and, if necessary, arrange for a different teacher.

Once a learning package has been purchased, the transaction is considered final, and refunds are not available.
However, if you wish to upgrade to a longer course with a lower per-class rate, this can be arranged within the first five weeks of your initial package. After this period, you will need to complete your current course before purchasing an upgraded package. To request an upgrade, please contact our support team.

Yes, we offer trial lessons, and we highly recommend them for new students.
A trial lesson includes:

• A consultation to assess your current Chinese proficiency and learning goals
• A preview of potential course materials
• A short practice session to help determine the best learning path for you

Our courses are designed to be flexible and tailored to your learning style. Assignments and exams are optional. If you prefer structured assessments, you are welcome to complete assignments and submit them online to your tutor through our website.

Yes, absolutely! You can enroll at any time.
Once you book your course, it takes up to two business days to confirm your teacher. After confirmation, your lessons will begin immediately.

Once payment has been made and a teacher has been assigned, refunds are not available. Please ensure you are ready to start online classes before making a purchase.

We currently accept credit cards and PayPal as payment methods.

At this time, we do not offer installment plans. All courses must be paid for in full and in advance.

Yes, we do! If you’re interested in group learning for your company or organization, please contact our support team with details about your needs. We are happy to customize a learning plan for corporate teams.

You only need a stable internet connection.

Classes are held via Zoom on our website. For the best experience, we recommend using a computer or laptop with a secure and reliable internet connection.

If you forget your password, please contact our support team via email, and we will send you a password reset link.

The best way to reach us is via email, but we also offer support through WhatsApp and LINE.

Course recordings are stored on our website and are accessible at any time during your course. However, they cannot be downloaded for offline viewing.